Tech Area

Data, AI & Automation

Practical AI solutions are now being rolled out across every function of the business. Automating business operations (e.g. RPA) is expected to become more prominent post-pandemic, and organisations will be looking to drive productivity and speed of decision making by utilising machine learning. Further, digital assistants and conversational AI chatbots will be used to improve customer engagements and streamline the customer journey. A long term strategy for automation and AI will not only reap productivity gains, but be a catalyst for future revenue growth.