SUNNYVALE, CA – March 6th, 2025 – Intermedia Cloud Communications, a global leader in AI-powered cloud communications, is set to showcase the next evolution of Unified Communications (UC) at UCX Manchester 2025. With businesses navigating a rapidly changing work and collaboration landscape, Intermedia is bringing its latest innovations to the forefront—offering a seamless, intelligent communications experience within Microsoft Teams.
At this year’s event, Intermedia will introduce the industry’s first fully embedded Unified Communications (UC) and Contact Centre (CC) solution for Microsoft Teams, transforming it into a powerful, all-in-one communications hub. By integrating voice, omnichannel customer interactions, and AI-driven tools, businesses can elevate productivity and customer engagement like never before.
"Stepping out is crucial, and we’re excited to connect with industry pioneers and gain valuable insights at UCX Manchester 2025," said Philippe du Fou, Head of Sales for UK & Europe at Intermedia. "We look forward to showcasing our future-proof, scenario-oriented solutions—especially our brand-new fully embedded UC & CC integration in Microsoft Teams. This solution is designed to address businesses’ evolving communication and collaboration needs, and we can’t wait to engage with visitors, understand their challenges, and explore new opportunities together."
Revolutionizing Microsoft Teams with Embedded UC & CC Capabilities
Intermedia’s UC for Teams Advanced now delivers fully integrated Contact Centre functionality, creating a unified UC and CX experience within Teams. Key UC and CC features include:
- Omnichannel Support: Handle customer interactions across voice, web chat, SMS, WhatsApp and email—all from within the Teams environment.
- Enterprise-Grade Calling Features: Manage calls with over 100 advanced features, including call queue management, hunt groups, call monitoring, whisper, barge-in, and voicemail transcription.
- AI-Powered Tools: Leverage evolving sentiment analysis, real-time interaction summaries, and AI-powered evaluations to help supervisors and agents continuously improve customer interactions.
- Global Connectivity and Continuity: Unlimited calling to 33 countries*, backed by a 99.999% uptime service level agreement, with the ability to switch to Intermedia’s mobile or browser app during a Teams service disruption.
- Streamlined Routing and Real-Time Queue Management: Ensure customer inquiries are efficiently directed to the right agents at the right time.
Cost-Effective & Reliable Microsoft Teams Integration
Unlike traditional setups, Intermedia’s Microsoft Teams integration eliminates the need for a Teams Phone license, reducing costs and streamlining implementation. Businesses only require:
- A Microsoft 365 Business Basic (or higher) license
- An Intermedia Unite for Teams Advanced license (for UC features)
- An Intermedia Contact Centre for Teams license (for CX capabilities)
As a Microsoft Gold Certified Partner for over 15 years, Intermedia ensures its solutions are fully Certified for Microsoft Teams, offering enterprise-grade reliability, security, and ease of use.
Visit Intermedia’s Booth #F40 at UCX Manchester to explore as well:
- Groundbreaking AI-powered innovations
- Live demos & interactive sessions showcasing a frictionless, hassle-free work experience
Join Intermedia experts onsite to explore how our innovative solutions can help future-proof your business communications.
- Stand: F40
Date: April 2nd-3rd, 2025
Location: Manchester Central - For more details on Intermedia’s Unified Communications and Contact Centre solutions, visit intermedia.co.uk.
About Intermedia Cloud Communications
Intermedia is a leading provider of intelligent cloud communications solutions that help over 145,000 businesses connect better, from wherever, through our AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, and one intuitive point of administrative control, and having been certified by J.D. Power for excellence in technical support eight times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free ExperienceTM.
As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORETM) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models.
For more information about Intermedia, visit www.intermedia.com.