Hi. I'm Martin Teasdale & I've been in Contact Centres since starting as an agent on the phones in 1995. I created this podcast in 2019 to share the reality about the Call & Contact Centre world. In 2023 I created the Team Leader Community for Team Leaders in Contact Centres to become expert leaders.
On today's Linkedin Live GOOW TV we had our first ever panel.
I was joined by Dan Light of Different Edge, Pete Dunn of BPA Quality and Danny Wareham of Firgun to talk about Performance Management in Contact Centres.
Is performance management a phrase that strikes fear into your teams ?
We explore why this and what you can do about it and the panel really pick apart the concept sharing great insights.